My phone started to freeze on me and reboot at random times so after trying a few things like uninstalling apps, clearing caches and so on, I figured it was time for a new phone.
All was going well with the phone due to be delivered today, but I was then told I would need to give the delivery driver a 4 digit code which was in a message on my phone... which had now given up the ghost and died on me.
The O2 website is a good example of "let's cram as many options onto our help pages without actually letting customers speak to a human being or give them an email address to contact tech support." I couldn't phone or message them as my phone was playing dead and any emails I sent were returned as undeliverable.
Thankfully I managed to get through to them on Facebook and after a while my phone decided it would boot up for one final time and I was able to get the code for the courier.
I then had fun logging in to my Google account which I had to do as I'd backed up my contacts there, but all is now pretty much done with it also having downloaded most of my apps which was an unexpected bonus. It's now hassling me to use its Gemini AI feature. No thanks. Not today.
What I find irritating is that just having a password is no longer good enough. You need a passcode or some such thing as 2 Tier logins are now the order of the day. This is ok if you can access the device they send the codes to, but if your phone is Fubar, you're up the creek without a login option.
I have a background of working in IT, mainly as a technician supporting users and troubleshooting PCs and printers, so I'll keep buggering on and will get there in the end. But for others of my generation and those older (I'm 62) this sort of palaver could just be too much and I can imagine many oldies just giving up and abandoning this ever-increasingly difficult digital world.
I should say the O2 tech support people on Facebook have been very helpful.
I'm now listening to the REM album Monster and the song Let Me In is oh so appropriate.